Terms of service.

The artist retains full copyright on all artwork that is produced, including mock-ups and prints. This means I can create prints and calendars using the image of the artwork created. When a portrait is commissioned I reserve the right to display it in my website gallery and on my social media pages. Clients who do not wish their commissioned portrait to be shown online must notify me before work commences.

To commission a portrait, payment must be made in full before the painting of the portrait can begin. Most items are shipped within 3-5 business days from portrait completion.Please be aware that I work on a first come first serve basis and waiting times can take up to 4 months so please contact me to make sure your portrait can be complete and delivered in the time you need.

All orders are shipped securely with a tracking number to the address you provide. If the item is a gift, it can be shipped directly to the recipient. Please indicate the address at the time of the order.

Clients have a 7 day money back guarantee from the date of paying their first instalment/in full to cancel their order, in which they will receive a full refund. Cancellations must be made by email, upon cancellation clients will lose their place in my waiting list.
If clients cancel their order after 7 days have passed, the payment amount will be retained as loss of business, to cover the artist’s time, administration, emails, and payment fees.
If clients cancel their order and work has commenced on the portrait, all payments will be retained to cover the artist time, administration, materials used.
Please contact me if you have any problems with your order and I will do my best to resolve any issue(s). I strive for excellent feedback and customer service, so don't hesitate to message me with any issues.

On receiving an approved portrait, clients have 7 days to contact me about any required changes. If the portrait needs returning for alterations the client must cover the necessary shipping charges both ways.

My portraits are packaged extremely well however in the unlikely event that damage occurs during transit please send a photo of the damaged artwork immediately. Depending on the extent of the damage, the artwork must be returned to me and a new portrait will be drawn at no cost. The new portrait will be added to my client waiting list.

I often have a client waiting list and lead time will depend on the time of year and number of other portraits booked in my schedule. I will provide an estimated completion date upon your enquiry. For specific dates (e.g. for a birthday) I will try my best to accommodate any special request.

The artist will not sell, distribute or lease your personal information to third parties.